7ck777 Privacy Policy

1. Introduction

7ck777 ("we", "us", "our") operates the online casino and sports betting platform accessible at https://7ck777.app (the "Platform"). We are committed to protecting the personal data of every member who registers and plays on the Platform, particularly members based across Bangladesh including Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur, Mymensingh, and Cox's Bazar.

This Privacy Policy describes the categories of personal data we collect, the purposes for which we process that data, the parties with whom we may share it, the security measures we apply to protect it, and the rights available to you as a data subject. This policy applies to all personal data collected via the Platform, our mobile-optimised pages, and any communication channels operated by 7ck777.

By registering an account on the 7ck777 Platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, you should not create an account or use the Platform.

2. Data Controller

For the purposes of this Privacy Policy, 7ck777 acts as the data controller in respect of all personal data collected from members through the Platform. As data controller, 7ck777 determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out lawfully, fairly, and transparently.

All data-related enquiries, access requests, erasure requests, and complaints should be directed to the 7ck777 Data Protection team via the contact details set out in Section 16 of this policy.

3. Data We Collect

7ck777 collects the minimum personal data necessary to provide you with a safe, verified, and enjoyable gaming experience. The categories of personal data we may collect are set out in the table below.

We do not collect special category data (such as racial or ethnic origin, religious beliefs, health information, or political opinions) unless you voluntarily provide such information when submitting a responsible gaming self-exclusion request, in which case it is treated with the highest level of confidentiality and used solely for the purposes of processing your request.

4. How We Collect Data

7ck777 collects personal data through the following channels:

4.1 Directly From You

• When you complete the account registration form on the Platform.
• When you submit identity or address verification documents as part of the KYC process.
• When you make a deposit or request a withdrawal via any supported payment method (bKash, Nagad, Rocket, Upay, Visa, Mastercard).
• When you contact our support team via live chat or email.
• When you participate in any promotion, tournament, survey, or feedback exercise on the Platform.
• When you update your account profile or communication preferences.

4.2 Automatically

• Through session cookies and similar technologies that record your interactions with the Platform (see Section 10).
• Through server logs that capture technical data such as IP address, device identifiers, and access timestamps.
• Through our fraud-detection and responsible gaming monitoring systems that analyse betting patterns and account activity.

4.3 From Third Parties

• From identity verification service providers who assist 7ck777 in confirming the authenticity of documents submitted during KYC.
• From payment processors (including mobile financial service providers in Bangladesh) who confirm transaction status and flag potential payment fraud.
• From publicly available sources such as sanctions lists and fraud-prevention databases, where required for compliance purposes.

5. Purposes of Processing

7ck777 processes your personal data only for specified, explicit, and legitimate purposes. The primary purposes for which we process personal data are as follows:

• Account Management: Creating, maintaining, and administering your 7ck777 member account, including processing login sessions and updating profile information.
• Identity and Age Verification: Conducting KYC checks to confirm that you are at least 18 years of age and are the legitimate owner of the payment methods associated with your account.
• Payment Processing: Facilitating deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard in Bangladeshi Taka (৳).
• Service Delivery: Providing access to casino games (including titles from Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi), sports betting markets, and promotional features.
• Customer Support: Responding to enquiries, resolving disputes, and processing account-related requests submitted through live chat or email.
• Fraud Prevention and Security: Detecting, investigating, and preventing fraudulent activity, cheating, collusion, money laundering, and other prohibited conduct on the Platform.
• Responsible Gaming: Monitoring account activity for signs of problem gambling behaviour and facilitating the application of responsible gaming tools including deposit limits, cooling-off periods, and self-exclusion requests.
• Legal and Regulatory Compliance: Meeting our obligations under applicable laws, responding to lawful requests from competent authorities, and maintaining records as required for compliance purposes.
• Platform Improvement: Analysing aggregated, anonymised usage data to improve the performance, content, and user experience of the 7ck777 Platform.
• Marketing Communications: Sending promotional offers, bonus announcements, and tournament notifications to members who have opted in to receive such communications. You may opt out at any time via your account communication preferences.

6. Legal Basis for Processing

7ck777 processes personal data on one or more of the following legal bases, depending on the specific purpose of processing:

• Contractual Necessity: Processing required to perform our contractual obligations to you as a registered member, including account management, payment processing, and service delivery.
• Legitimate Interests: Processing carried out in pursuit of 7ck777's legitimate business interests, including fraud prevention, platform security, and service improvement, provided such interests are not overridden by your fundamental rights and freedoms.
• Legal Obligation: Processing necessary to comply with applicable laws, including age verification requirements, anti-money laundering obligations, and responses to lawful authority requests.
• Consent: Processing based on your freely given, specific, and informed consent — primarily in relation to optional marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

7. Data Sharing

7ck777 does not sell your personal data. We may share your personal data with the following categories of trusted third parties, strictly on a need-to-know basis and subject to appropriate data protection obligations:

• Identity Verification Providers: Third-party KYC service providers who assist in verifying the authenticity of identity documents and confirming member age.
• Payment Processors: Licensed payment service providers including mobile financial services (bKash, Nagad, Rocket, Upay) and card network processors (Visa, Mastercard) who facilitate deposits and withdrawals. These providers handle financial data under their own PCI-DSS-compliant security frameworks.
• Game Providers: Where technically necessary, limited session and account identifiers may be shared with game providers (such as Pragmatic Play, Evolution Gaming, Spribe, and others) to facilitate game launch and session continuity. Game providers do not receive full member identity or financial data.
• IT and Infrastructure Providers: Cloud hosting, content delivery, and platform infrastructure providers who process data solely on 7ck777's instructions and under strict confidentiality obligations.
• Fraud Prevention and Analytics Services: Providers of fraud detection tools and anonymised analytics services that help 7ck777 maintain platform integrity and improve user experience.
• Legal and Regulatory Authorities: Competent courts, law enforcement agencies, or regulatory bodies where disclosure is required by applicable law or a lawful court order.

All third-party service providers who process personal data on behalf of 7ck777 are bound by contractual data processing agreements that require them to process such data only as instructed by 7ck777 and to maintain appropriate technical and organisational security measures.

8. International Data Transfers

Some of the third-party service providers used by 7ck777 may be located or process data in countries outside Bangladesh. Where personal data is transferred internationally, 7ck777 takes reasonable steps to ensure that such transfers are subject to appropriate safeguards, including contractual protections requiring the recipient to maintain a standard of data protection equivalent to that applied by 7ck777.

By using the Platform and accepting this Privacy Policy, you acknowledge that your personal data may be transferred to, stored in, or processed in jurisdictions outside Bangladesh for the purposes described in this policy.

9. Data Retention

7ck777 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, to comply with legal and regulatory retention obligations, and to resolve disputes or enforce our agreements. The general retention periods applied by 7ck777 are as follows:

• Active Account Data: Retained for the duration of your active membership and for a minimum of five (5) years following account closure, in accordance with anti-money laundering record-keeping requirements.
• Transaction Records: Deposit, withdrawal, and betting transaction records are retained for a minimum of five (5) years from the date of the transaction.
• KYC Documents: Identity and address verification documents are retained for a minimum of five (5) years following account closure or the conclusion of any investigation for which the documents were relevant.
• Support Communications: Live chat transcripts and email correspondence are retained for three (3) years from the date of the communication.
• Marketing Data: If you opt out of marketing communications, your opt-out preference is retained indefinitely to prevent inadvertent re-enrolment.
• Technical and Usage Data: Anonymised aggregated usage analytics are retained indefinitely. Non-anonymised technical data such as IP logs are retained for twelve (12) months.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with 7ck777's data deletion procedures.

10. Cookies & Tracking Technologies

The 7ck777 Platform uses cookies and similar tracking technologies to ensure proper functionality, maintain your login session, and collect anonymous usage statistics. The following categories of cookies are used:

• Strictly Necessary Cookies: Required for the Platform to function correctly. These include session cookies that maintain your authenticated login state and security cookies that help protect the Platform from automated abuse. These cookies cannot be disabled without significantly impairing your ability to use the Platform.
• Functional Cookies: Used to remember your preferences such as language settings, game display preferences, and responsible gaming tool configurations so that you do not need to re-enter them on each visit.
• Analytics Cookies: Used to collect anonymous, aggregated information about how members navigate the Platform. This data helps 7ck777 identify popular features, diagnose performance issues, and make informed decisions about platform improvements. Analytics data is not linked to individual member identities.

7ck777 does not deploy advertising cookies, retargeting pixels, or any third-party tracking technology designed to build individual advertising profiles or track your behaviour across external websites.

Most browsers allow you to control cookie settings through your browser preferences. Please note that disabling strictly necessary cookies may prevent you from logging in to your 7ck777 account or using core platform features.

11. Your Data Rights

As a member of the 7ck777 platform, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact us using the details in Section 16.

• Right of Access: You may request a copy of all personal data held about you by 7ck777. We will respond to verified requests within 30 days at no charge.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. For account-level details (name, email, address), you may also update these directly within your account settings.
• Right to Erasure: You may request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. Erasure requests in relation to data required for anti-money laundering compliance will be fulfilled only after the applicable mandatory retention period has elapsed.
• Right to Restrict Processing: In certain circumstances, you may request that we restrict the processing of your personal data — for example, while the accuracy of data you have contested is being verified.
• Right to Data Portability: Where processing is based on your consent or on contractual necessity, you may request that we provide your personal data in a structured, commonly used, machine-readable format so that it can be transferred to another service provider.
• Right to Object: You may object to processing based on legitimate interests at any time. You also have an unconditional right to opt out of marketing communications at any time via your account preferences or by contacting support.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

12. Children's Privacy

The 7ck777 Platform is strictly intended for adults aged 18 years and above. We do not knowingly collect, process, or retain personal data from individuals under the age of 18. If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated account.

Parents and guardians who believe that a minor may have created a 7ck777 account or submitted personal data to the Platform are encouraged to contact us immediately at [email protected] so that appropriate action can be taken without delay.

13. Security Measures

7ck777 applies a layered set of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the Platform.
• Encrypted storage of sensitive personal and financial data at rest using industry-standard encryption protocols.
• Strict access controls ensuring that only authorised 7ck777 personnel with a legitimate business need may access member personal data, on a least-privilege basis.
• Regular internal security audits and vulnerability assessments of Platform infrastructure.
• Multi-factor authentication options for member accounts to reduce the risk of unauthorised account access.
• Continuous monitoring of Platform activity to detect and respond to anomalous behaviour indicative of fraud or a security incident.

While 7ck777 takes all reasonable steps to protect your personal data, no internet-based system can guarantee absolute security. You are responsible for maintaining the confidentiality of your own account credentials and for notifying us promptly if you suspect any unauthorised access to your account.

14. Third-Party Links

The 7ck777 Platform may contain references to third-party game providers and payment service partners. Where links or integrations to third-party services are present, please be aware that those services operate under their own privacy policies, and 7ck777 accepts no responsibility for the data practices of third-party operators.

We encourage you to review the privacy policies of any third-party service with which you interact in connection with your use of the Platform, particularly the privacy notices of mobile financial services such as bKash, Nagad, and Rocket, which govern how those providers handle your financial data on their own platforms.

15. Changes to This Privacy Policy

7ck777 reviews and, where necessary, updates this Privacy Policy periodically to reflect changes in our data practices, applicable law, or Platform services. Material changes will be communicated to members via a notice on the Platform or by email to the registered account address at least 7 days before the updated policy takes effect.

The date at the top of this policy indicates when it was last reviewed. Your continued use of the Platform following the effective date of any revision constitutes your acceptance of the updated Privacy Policy. If you do not accept the revised policy, you should cease using the Platform and contact support to close your account.

16. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the manner in which 7ck777 processes your personal data, please contact our Data Protection team using the following details:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 via the in-platform support widget (BST, UTC+6)

We aim to acknowledge all written privacy enquiries within 24 hours and to provide a substantive response within 30 days of receipt. If your request is complex or if you have submitted a high volume of requests, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.